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To create your account on Jumpeople.com, follow these steps:
Go to our website https://jumpeople.com/.
Click on "Sign Up" at the top right of the screen.
Enter your details: name, email address, and choose a password.
Confirm your email address through the link we will send you.
Once confirmed, your account will be ready to use, and you can start booking flights, hotels, and more.
To access your account, click on the “Log In/Sign Up” button located at the top right corner of the Jumpeople website. Then, select “Log In” and enter your login details.
If you’ve forgotten your password and would like to reset it, follow these steps:
Click on "Log In" on the Jumpeople website.
Select “Forgot Password”.
Enter the email address associated with your Jumpeople account.
Check your inbox and click on the password recovery link.
If you wish to change your password, follow these steps:
Go to your Jumpeople profile.
Navigate to "Settings" and select the "Password" section.
Click on the option "Want to change your password?".
Press the "Change Password" button to update it.
To update your information with Jumpeople after renewing your ID, passport, visa, etc., or in general, follow these steps:
Log in to your Jumpeople account: Access the platform with your credentials.
Go to the profile section: In the settings option, go to "About you" and modify your personal information.
Update your data: Make sure the information is correct and complete, then click "Save".
After following these steps, your information will be updated and registered.
On Jumpeople.com, we offer a wide range of services to make planning your trip easier. Through our platform, you can book:
All of this can be managed quickly and securely through our online platform. We ensure that you have access to the best options to make your trip memorable.
Of course! On Jumpeople.com, you can book accommodation in a wide variety of destinations around the world. Just enter your destination, the dates of your trip, and you will see all the available options.
Visit our website, enter your destination, dates, and number of passengers. Browse through our flight options, choose the one that suits you best, and complete the form with passenger details. After confirming the details, make a secure payment, and within minutes, you will receive your "confirmation voucher" by email.
Yes, it is possible! Simply visit our website, select the "Car Rental" section, and explore the available options. From there, you can make your reservation quickly and easily.
Go to the "Activities" section on our website and filter by country, destination, date, and number of people. From there, you can quickly and easily make your reservation.
Go to the "Events" section on our website and filter by category, date, or location based on your preferences.
On the Jumpeople website, in the "Parks" section, you can search for theme parks by country and city. Additionally, you have the option to explore the available categories or filters, which will help you select related activities or destinations. Be sure to choose the region you're interested in to make your search easier.
Of course! Go to the "Hostelworld" section on Jumpeople.com and choose the option that best suits your needs. Once you've selected your accommodation, you will complete your reservation directly on the Hostelworld page.
Making and managing your booking is very simple. Follow these steps to ensure everything is in order:
Book your service: To make a booking, first select the service (flight, hotel, activity, event, or park) you want, then choose the destination that interests you most. Follow the instructions provided to complete your booking quickly and easily.
Verify your booking details: Before finalizing, make sure to carefully check all details, such as dates, selected services, and costs, to ensure that all information is correct.
Receive the confirmation: Once the booking is completed, you will receive a confirmation email. Keep this document for any future reference.
During the booking process, if possible, you can make your special request directly with the relevant service provider. However, it is important to note that all requests are subject to availability and cannot be guaranteed. Jumpeople acts solely as an intermediary and does not assume responsibility for the approval or confirmation of these requests. To maximize the chances of your request being fulfilled, we recommend making it as early as possible.
Online check-in is usually available between 24 and 48 hours before the flight. Visit the airline's website, enter the reservation code, and follow the instructions to complete the process.
To check the status of your booking, follow these detailed steps and additional recommendations:
Visit Jumpeople.com: Open your web browser and go to the official Jumpeople website.
Log into your account: Click on the login button located at the top right of the page.
Go to the "My Reservations" section: Once logged in, look for the "My Reservations" section. Click on "My Reservations" to view a list of all your current and past bookings.
Check your booking status: In the "My Reservations" section, you will see the current status of each booking. Here, you can find out whether your booking is confirmed, pending, in progress, or canceled. If you need more details about a specific booking, simply click on it to view additional information. Also, in this section, you can download the voucher for further information.
Additional Tips:
Check your email: Make sure to check your inbox and spam folder, as updates on the status of your booking are usually sent automatically to your registered email.
Contact customer service: If you cannot access your account or cannot find your booking, Jumpeople customer service can help you verify the status of your booking and resolve any issues.
If, after these steps, you still cannot find the confirmation, please contact our customer service so we can assist you.
If allowed, you can make changes or cancel your booking directly from our platform. To do so, follow these steps:
Important:
Changes will only be accepted if the provider’s terms and conditions allow them and do not incur any additional cost. If the change affects the fare, you will only be able to cancel and rebook.
Modifications and cancellations depend on the provider’s policy. In some cases, changes and cancellations may not be allowed, or both options may not be available. Be sure to review the specific terms before proceeding.
Flights:
If you need assistance, contact our customer service team. We are here to help!
We accept payments via credit and debit cards from major networks such as Visa, Mastercard, and American Express. Additionally, we also offer the option to pay through digital wallets like Apple Pay and Google Pay for added convenience.
A booking can remain pending for several reasons. Here are some of the most common ones:
If the payment has been processed correctly but the booking status shows as "Failed", this may indicate that there was an issue preventing the confirmation of the booking. In this case, an automatic refund process will be initiated, and the paid amount will be returned to your account within 24 hours.
When making a booking, you will be able to see the "cancellation policy" at the time of purchase. Additionally, you will receive a voucher with all the details, including the "cancellation conditions".
The possibility of receiving a refund in case of cancellation depends on the terms and conditions set by the service provider and the type of rate selected when making the reservation. Some rates may be non-refundable, while others may offer partial refunds, depending on how far in advance the cancellation is made. We recommend carefully reviewing the cancellation and refund policies of your reservation at the time of booking.
In case the cancellation policies of the contracted service do not offer a refund option, or if the cancellation deadline has passed, there is still a possibility of receiving a refund for the cancelled service.
This will be possible for bookings where cancellation insurance has been purchased. For more information about MAPFRE's cancellation coverage, please review the terms and conditions of the policy at the time of booking.
We recommend checking the specific entry requirements and documentation with the airline before your flight, as they may vary depending on the destination country. To travel abroad by plane, you will need a valid "passport", and depending on the destination, a "visa" and certain additional certificates (such as vaccination certificates or COVID-19 test results). Additionally, it is important to have your "plane ticket".
We recommend visiting the official website of the embassy or consulate of your destination.
If your documents are expired or do not meet the requirements, you must renew or update them directly with the corresponding entity. Jumpeople is not responsible for the validity or compliance of your documents. Make sure you meet the requirements before proceeding with any procedure.
Yes, some destinations require travel insurance as part of their entry requirements. You can confirm this with local authorities by checking the website according to the destination.
In certain cases, such as travel within areas with special agreements (for example, the European Union or Mercosur countries), it is possible to travel with a valid ID. Check the policies of the destination.
In case of losing documents during your trip, Jumpeople Corp. is not responsible for lost or stolen personal documents, as this is the responsibility of the traveler. Therefore, we recommend taking the following actions:
Loss or theft report: Go to the nearest police station to report the situation and obtain an official document confirming the loss.
Embassy or consulate: Contact the embassy or consulate of your country at the destination to process a replacement or temporary document that will allow you to continue your trip or return to your country.
Preventive measures: Before traveling, make digital and physical copies of your documents (passport, ID, etc.) and store them in a safe place.
Yes, when you make your first booking, you will receive a welcome bonus of 100 "Jumps". This bonus will be automatically applied to your account once you complete your first booking, offering you a great way to start your experience with us.
To start accumulating Jumps, you must first register as a Jumper on our platform. Once registered, you can earn Jumps by booking our flight and accommodation services. There are three membership levels: Starter, Premium, and Expert, each with different benefits and opportunities to accumulate more Jumps.
Yes, Jumps are transferable only for users with Premium or Expert levels. If you are a Starter level customer, you do not have this option. If you wish to transfer your Jumps, you must have one of these higher levels.
Yes, Jumps have an expiration date. If not used within 12 months, they will expire and can no longer be redeemed. Make sure to use your Jumps before the deadline.
You can start redeeming your Jumps as soon as you've accumulated 500 Jumps. From that amount, you'll be able to enjoy the benefits of our program and use them for flight bookings, accommodations, activities, events, car rentals, and theme parks.
You can accumulate up to 25,000 Jumps without needing to redeem them. Once you reach this limit, you'll need to use some of your Jumps before you can continue accumulating more.
Yes, if you refer a friend, you will receive 100 Jumps when they make their first purchase through our platform. Inviting friends has never been so rewarding!
Yes, there are several ways to accumulate additional Jumps, such as:
Share your travel experience: If you share photos of your travel experience or even just your pictures in our Jumper Community, you will receive 50 Jumps for participating in our community.
Use of Jumps: When you start redeeming your Jumps, you will receive 100 Jumps additional just for having used the ones you had already accumulated.
Birthday gift: Celebrate with us! On your birthday, you will receive a gift of 100 Jumps, which you can redeem during the following 3 months.
The account holder is the one who accumulates Jumps. People registered under the "travelers" section will not receive Jumps.
No, Jumps cannot be redeemed for cash. They can only be used to discount part of the final price of your purchases.
The limit for redeeming Jumps on a booking is a maximum of 5% of the total value of the booking. The customer must pay the remaining 95% with another payment method.
The value of Jumps will be converted to the currency of the purchase at the time they are used for a booking, based on the current exchange rate at that moment.
If you cancel a refundable booking that was partially paid with Jumps, both the money value and the Jumps used will be refunded according to the terms and conditions of the booking.
If you cancel a booking where you earned Jumps, the pending Jumps will be removed from your account and will no longer be available for redemption. Additionally, you will be refunded according to the terms and conditions of the booking.
The Jumps earned from a booking will remain in "pending" status and will not reflect in your total wallet balance until 24 hours after the booking is completed.
It is a technique used by cyber scammers to obtain private information from users.
Jumpeople does not make calls to confirm credit cards. If you receive such a call, it is likely a Scam.
Do not share your personal information in these cases.
You can find the full Terms and Conditions in the "Terms and Conditions" section located at the bottom of our website.
We offer insurance for flight and event ticket cancellations that help protect the cost of your trip in case you are forced to cancel due to a reason specified in the policy.
Additionally, we offer travel assistance insurance for flight bookings.
We offer two (2) Airhelp insurances that can be added to the basic Airhelp plan.
Airhelp Payout: Where a customer can receive a fixed payment amount (€50.00), if their outbound flight is cancelled, as defined in the Insurance Policy.
Airhelp Luggage: Where a customer can receive a fixed payment amount if their luggage is delayed, as defined in the Insurance Policy.
You can add travel insurance only during the booking process by selecting one of the insurance checkboxes on the details page, just before entering the payment information. It is not possible to add it later.
It is a service that provides medical and emergency coverage during both domestic and international travel. This insurance includes medical care for illness or accident, medical repatriation, legal assistance, lost luggage, and trip cancellation, among other benefits. It is designed to provide peace of mind and support to the traveler in unforeseen situations while they are away from their place of residence. For more information, read the terms and conditions of the policy.
The insurance products we offer are not cancelable or refundable once purchased.
You can contact your insurance provider directly using the emergency numbers listed in your policy.
When purchasing insurance through our website, you will find a blue link that redirects you to the terms and conditions of that insurance. In the “Product Information Document” section, you can find all the details on what is covered and what is not covered by the policy.
Bookings do not include travel insurance, we recommend purchasing one on our website for added security.
Once you complete your booking, you will receive a confirmation email with a button to "Download voucher", from which you can easily access your booking information. You can also download it at any time by accessing the "My Bookings" section on our platform.
Make sure you are using the correct email address and password. If the issue persists, we recommend using the "Forgot your password?" option to reset it.
Make sure your internet connection is stable and then try refreshing the page. If the issue persists, try clearing your browser cache or feel free to contact us.
Yes, our platform is compatible with computers, tablets, and smartphones, and can be accessed through web browsers.
We apologize for the inconvenience. Please report the issue using the technical support form in the "Contact Us" section.
We recommend using the latest versions of Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari to ensure the best experience.
They include updates to cancellation policies, changes to flight schedules, improvements to the user experience on the platform, or the introduction of new services.
You can contact our customer service team via email to resolve any questions regarding the "notices".
Yes, any changes to the terms and conditions will be notified in advance, including changes to the services offered.
Yes, we have a customer support team available 24/7. You can contact us in the "Contact Us" section at the bottom of the page, via email, or through the chat on our website.
If you have a complaint related to the purchase process or our website, we invite you to complete the contact form found in the "Contact Us" section at the bottom of the page. If you need further assistance, You may reach us via the chatbox available on our principal webpage for personalized help.
If the complaint is regarding the reserved product, you should contact the service provider directly.
Jumper Community is an exclusive platform for Jumpeople members where you can share travel experiences, such as: images in the section called Gallery, reviews of different booked activities (reviews), participate in social meetups called Jumps & Meet, as well as comment on each of these posts and actively engage in individual or group chat rooms.
You will be able to access our Community environment once you have created a user on our website through the "Register" option located at the top right corner of the header. Then, click on the Community icon in the header of our website, read and accept the Community terms and conditions, and you can start enjoying this exclusive platform available only to our users.
The Gallery is a space where users can upload and share images of their experiences and activities within the community, related to the bookings made through Jumpeople.
Reviews are user reviews and comments about the different activities and experiences they have booked on our website.
Jump & Meet is an initiative for community members to define personal meeting spots and share with other travelers in the city or country they are visiting. It's a great opportunity to meet other travelers with similar interests.
After completing a booking, follow these steps:
To join a Jump & Meet event, follow these two ways:
From the Community homepage
From the dropdown menu activated by clicking the arrow next to your profile picture
No, generally it is not necessary to make a prior reservation to participate in a Jump & Meet event.However, to create a Jump & Meet event, it is mandatory to make a prior reservation.This ensures that the meetings are organized and related to a specific activity.
The restrictions applied depend on the wording and images that are posted and the reservation linked to each publication:
Yes, for each post made that contains images, you can earn 50 jumps (points from our loyalty program), which you can later redeem for a monetary discount on a reservation.
If you encounter issues using the platform, you can contact the Jumper Community technical support through the contact section in the footer or through our chatbot, which you will find in the bottom right corner of the Jumpeople page.
If you want to report inappropriate content or content that violates community rules, you can find three dots to the right of the title of each post. By clicking on them, you will find the option to "Report... (Review/Photo/Jump & Meet)." Additionally, you will find the option (in the same dropdown) to report the user who posted it. Your collaboration is essential to maintaining a safe and respectful environment in the community.
Yes, you can edit or delete any content you post (once you are logged into your account on our website/community). Just follow these steps:
An OTP (One-Time Password)is a one-time password generated to authenticate your identity for specific actions such as logging in, making payments, or changing your personal information. This code is valid only for a limited time (usually between 1 and 10 minutes) and can be used only once.It is used as an additional security measure when logging in, helping to prevent unauthorized access, even if someone else knows your main password. It is a key tool in two-factor authentication (2FA), combining something you know (your password) with something you have (the OTP).
You can activate OTP authentication from your user profile. Go to the "About You" tab and scroll down to the Security section. There, you will find an option for "Two-Factor Authentication" to enable it; by default, it will be "Disabled." Simply click the corresponding box to activate it.
If you want to deactivate OTP authentication at any time, you can do so from the same security settings section. Keep in mind that disabling this feature may reduce the level of protection for your account.
The OTP code is sent to the email registered on your account, so it is essential to ensure your address is up-to-date. If you do not receive the code, verify that your contact details are correct, check your spam or junk folder, and wait a few seconds before trying to request a new one.
If the OTP has expired or has already been used, simply request a new one from the same login option, remembering that these codes are unique, confidential, and valid for a limited time. If you ever suspect that someone else has had access to your OTP, we recommend changing your password immediately and contacting support to protect your account.
